Retail Events Conditions Of Sale



The following conditions apply to the sale of Tickets and Merchandise and payment of Vouchers and also to your attendance at an Event:

  • Tickets, Merchandise and Vouchers must be paid for by credit card or other alternate payment methods offered by Showtime from time to time. A purchase will not be processed unless you correctly provide all information requested by Showtime at the time of purchase.
  • Showtime may charge a fee for the replacement of Tickets which are lost or stolen. Showtime will be under no obligation to replace general admission Tickets (which are Tickets where seating is not allocated).
  • The right of admission is reserved and is subject to the Event Holder’s and the respective venue’s terms of admission, copies of which may be obtained from the Event Holder. Late arrival may result in admission to the Event being refused.
  • If a concession Ticket is purchased, you may be required to provide valid identification to substantiate any concession at the time of collection of the Tickets or entry to the relevant venue.
  • The Event may ban cameras, audio and video recording equipment.
  • Events may be broadcast on television, radio or over the internet or photographed. As a result of your attendance at the Event, you may appear in these broadcasts with or without your knowledge or consent.
  • It may be a condition of entry to individual Events that a search of person and / or their possessions will be required at the time of the entry to the relevant venue.
  • Entry may be refused to an Event if Tickets are damaged or defaced in any way or are not purchased from Showtime or other authorised points of sale.
  • You must not, without the prior written consent of Showtime or the Event Holder, resell or offer for sale any Tickets you have purchased at a premium to their purchase price. You cannot resell the Tickets on an online auction site. If a Ticket is sold or used in breach of this condition, the Ticket may be cancelled without a refund and the holder of the Ticket may be refused admission to the Event.
  • In addition to the price you pay for Tickets, Merchandise or Vouchers, you may be required to pay certain fees and charges which Showtime imposes from time to time including, without limitation, any booking fees or handling charges.
  • GST and other taxes may apply to the sale/purchase/payment of Tickets, Merchandise or Vouchers. Unless otherwise stated at the time of payment, the prices of Tickets, Merchandise or Vouchers will be inclusive of GST and other applicable taxes.
  • There is no refund or exchange on any Voucher, Ticket or Merchandise except as required by law and as otherwise specified by the Event Holder. If a refund is made, Showtime may, to the extent permitted by law, retain any booking fee or other fees and charges which Showtime has charged you.
  • Refunds may be permitted for the client by Showtime should the client provide sufficient evidence that they must adhere to requirements under the state rules of COVID-19. This includes:
    • forced isolation or mandatory COVID-19 testing within a 24 hour period of the ticketed event’s starting time
    • if state Government imposes prevented movement between any parts of the Metropolitan Melbourne Area
    • if a forced state-wide lock down is imposed during the date of the event
  • You acknowledge that Showtime may add, withdraw, reschedule or substitute artists, acts, entertainment, and/or vary advertised programs, prices, venues, seating arrangements and audience capacity.
  • You acknowledge that the resale of Tickets in certain circumstances may breach certain laws (including, without limitation, laws related to scalping).
  • When purchasing your Tickets or Merchandise, you must allow sufficient time for their collection and/or electronic delivery prior to the Event.